Frequently Asked Questions

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Alcantara is a synthetic microsuede developed by a Japanese material scientist Dr. Miyoshi Okamoto. Alcantara is entirely manufactured in Italy and is widely used in the interior of super sports cars. The material has the appearance and tactile feel of suede, yet it is superior in properties and functionality. It is highly durable and extremely resistant to any weather. It won't fade, scratch, or stain, and is easy to maintain.

It is important to note that suede is not a vegan-friendly material — it comes from animals. Alcantara production process is 100% carbon neutral.


One day we were looking for suede phone case and accessories to match our aesthetic for a special occasion.  

We found that most phone cases and accessories lacked style, quality and sophistication, so we decided to design luxurious yet functional accessories. Our goal was to create phone cover and accessories that were eco-friendly, stylish, and of the highest quality.

Our enthusiasm for high-end sports cars led us to Alcantara, high quality Italian fabric that has the textile feel and look of suede. Alcantara is perceived as a lifestyle brand. It’s elegant and it feels amazing. Luxury brands such as Ferrari, Bugatti, McLaren, Lamborghini & Porsche all make use of Alcantara.

That was the eureka moment for us. We fell in love with Alcantara’s soft and buttery texture, stain resistance, and durability. It is also carbon-neutral and vegan — perfectly aligned with our mission for sustainability and our love of nature!

That is how we decided to use Alcantara.


The material is built to last and maintain its quality. The hydrophobic properties ensure fingerprints and watermarks will not be an issue. If stains or dirt appear you can easily clean it without losing the premium appearance. 

Use a soft brush or a dry cloth to remove the dust off the fabric. After having your fabric dusted, run a slightly moistened white cotton cloth over it. That is all you need.


Stain Removal

Remove as much of the spilled substance before you try to remove the stain.

Avoid rubbing the affected area to prevent the stain from going deeper into the material.

Use a well wrung white cloth or sponge to remove the stain (if a sponge is being used, rinse it in clean water and wring it very well between wipes).

Begin treating the stain from the outside edge into the center to avoid spreading the stain.


For more detailed information please check our Alcantara Care page. 

Yes, the personalization can be in any language.

Yes, we offer full customization. Contact our support team and they will assist you with your customization.

You can find the standard positions of the personalization in the relevant product page. We also offer full customization. Please contact our support team for any customization.

Across our entire range, the personalization is lasered in black.

In the rare instance your personalization is incorrect please send through your order number and photos of the incorrect personalization to

6 Month General Warranty

Our general warranty covers manufacturing and workmanship faults only. 

This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the Alcantara appropriately.

The custom-made protective phone cases are crafted in a shock-absorbing material, polycarbonates. which protects your phone against drops up to 6ft. The case has lips to protect the screen and a frame higher than the camera to protect your lens. Every corner is protected and the case is inlaid with Alcantara.

As part of our mission, we are committed to sustainability. In an effort to reduce our carbon footprint we:

  • Offset carbon emission;
  • 1 tree planted for every order; 
  • Offer carbon natural delivery;
  • Use sustainable suppliers and materials;
  • Move toward zero waste;
  • Host our store on carbon neutral platform.

Yes, Alcantara is sustainable. Alcantara® is the first completely sustainable italian-made industrial product. As part of the sustainability project the company has attained 'carbon neutral' certification. This means zero carbon dioxide emissions.

Yes, Alcantara is vegan and share the love for animals.

We ship worldwide including: United States, Canada, the United Kingdom, Europe, Australia, New Zealand, Asia, Middle East, Japan as well as many other countries. For more information about shipping please visit our Shipping Policy page.

Our Support Specialist team are always happy to assist. Send us an email to Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you. For all shipping updates please click here.

Customs charges aren't affiliated with Luriax. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.

We are confident your LURIAX product will be a quality companion. If you believe your product is faulty or not up to standard, you can return the item for free within 30 days if the item is unused and in the original packaging. You can read more here about our returns policy.