Let's sort
this out.
Three things to have ready, one email to send. We'll take it from there.
What to
have ready.
Photos or video
A clear image or short video (max 10MB) showing the issue. The more clearly the defect is visible, the faster we can process your claim.
Order number
Your Luriax order number from your confirmation email. If you purchased from an authorized reseller, your proof of purchase works too.
Brief description
A short note on what the issue is and when you first noticed it. No need to write an essay, just enough context for our team.
How to
send it in.
-
Gather your photos or video, order number, and a brief description of the issue.
-
Email everything to concierge@luriax.com with the subject line Warranty Claim — [your order number].
-
We'll review your claim and follow up via email with next steps.
Ready to submit, or have a question first?
concierge@luriax.com