How Do I Track My Order?

All orders may require an additional business day to process and ship, regardless of the shipping method or delivery address.Orders placed on Fridays may not be processed and shipped until the next business day.Orders placed on Saturdays or Sundays will ship on the next business day.

Via Email

Look for the "Track Your Package" button in the shipping confirmation email with the subject line "Your Luriax Order Just Shipped!"

If you can't access the "Track Your Package" button, no worries! Simply scroll down and click on the tracking number. This will direct you to the carrier's tracking link.

On Our Website

You can find "Track My Order" at the footer of our website or simply click here to track your order. 

If you’re having issues tracking your order, feel free to email us at support@luriax.com for further assistance.

Thank you for choosing Luriax! We want to ensure a seamless shopping experience for you. Please take a moment to review our shipping policy:

Order Processing

Please allow 1-2 business days for order processing, regardless of the shipping method chosen. Orders placed on Fridays or over the weekend will be processed on the next business day.

During peak periods, such as holidays or promotions, processing times may take longer. If your order contains backordered or preordered items, your entire order may be held to ship together, potentially extending processing and shipping times.

Shipping & Delivery within the United States

International Shipping

All international orders are shipped using UPS Worldwide Expedited, with delivery times typically ranging from 1-5 business days, depending on the destination. The exact shipping cost is calculated at checkout based on the country of destination, and all orders are sent Duties and Taxes Prepaid (DDP), meaning no additional fees upon delivery.

Carbon Emission Offset

We care about the environment! We offset carbon emissions from shipping on every delivery to reduce our environmental impact.

Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the delivery progress.

Important Notes

• Processing and transit times apply to business days only (Monday through Friday, excluding weekends and holidays).
• For international shipments, customs clearance may extend delivery times beyond the estimated shipping window.

Address Issues

It’s important to ensure the shipping address provided is complete and accurate. Any additional shipping charges due to incomplete or incorrect addresses are the buyer’s responsibility. In the event that a package is lost due to address issues, we will work with you to resolve the issue, but we cannot guarantee a replacement or refund.

Package Security

Buyers are responsible for providing a secure location for package delivery. While all packages are insured, theft after delivery is not covered. If your package is stolen, you will need to file a claim with your homeowner’s or renter’s insurance and report the theft to the police.

For Further Assistance

If you have any questions or need assistance with your order, feel free to contact our support team at info@luriax.com.

I have a tracking number, but the shipment hasn't moved in a while.

If your tracking information has been stuck in the 'Pre-shipment' phase for over 3 business days, please contact our team for assistance through the Help Center or at support@luriax.com.

If your order was moving but now seems stuck, please allow a few additional business days for updates to be reflected on the tracking page. While we’re happy to help, we have access to the same tracking information as you. It might be helpful to reach out to the carrier directly. If you still need assistance, feel free to contact our team.

My tracking number was canceled.

If your tracking number has been canceled, it’s possible that our team needed to void the original number and assign a new one.

If there hasn’t been an update within 24 hours, please get in touch with our team at support@luriax.com to receive updated tracking details.

My tracking information says the package was delivered, but I can't find it.

First, make sure your shipping address in the confirmation email is accurate. Then, check for updates on the carrier’s website. If the package is still missing, check with your neighbors, building management, or nearby surroundings.

Please note that Luriax will not be responsible for any items damaged or lost during transit or missing shipments. Refunds for missing packages are issued at the discretion of Luriax.

If you’re unable to locate your package after 4 business days, please contact us at support@luriax.com with your order number, and we’ll do our best to assist you.

Yes, you can personalize your product with text or a custom logo in any language. Logos must be provided in black, as our laser printing process cannot reproduce colors.

Standard personalization positions are listed on each product page. For full customization, please contact our support team.

All personalizations are lasered in black.

If your personalization is incorrect, please send your order number and photos of the issue to info@luriax.com.

At LURIAX, we take pride in delivering high-quality products and ensuring your satisfaction. Our comprehensive return and refund policy is designed to make your shopping experience seamless.

Need to return or exchange an item? We’ve got you covered with our simple 30-day return policy for all purchases.

Any unused item, still in its original condition (no marks, scratches, or signs of wear) and in its original packaging with all included accessories, can be returned within 30 days of delivery for a refund or store credit.

Please note, the shipping fee from your original order is non-refundable. Items that have been used, customized, or are missing their original packaging cannot be returned.

For returns or exchanges due to receiving the wrong item or a defective product, please reach out to support@luriax.com.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return must be initiated within 30 days of the item’s delivery date.
• The item must be unused, with no signs of wear, scuffs, or scratches.
• The item must be in its original packaging, with all accessories included.
• The item must not be personalized or customized.
• The item must not have been purchased at a permanent sale price.
• The item must have been purchased directly from LURIAX.

United States Returns

For U.S. returns, returns are free within 30 days of the item's delivery date. A prepaid return label or QR code will be provided for your convenience.

How to Start a Return:

1. Log into your account using the email address connected to your purchase.
2. Select the item you wish to return and submit your return request.
3. Upon approval, you’ll receive a prepaid return label with step-by-step return instructions.

Please allow 2-3 business days after we receive your return for the refund or store credit to be processed.

Exchanges

To exchange an item quickly, begin by initiating a return for the item you’d like to replace. Once we accept the return, you can place a new order for the replacement. You’ll receive a full refund for the returned item once it arrives. This ensures a quicker, hassle-free exchange process, with your new item shipped as soon as possible.

International Returns

For orders placed outside the U.S., return shipping costs are the responsibility of the customer, and we do not provide a return shipping label. We recommend selecting a shipping method that offers tracking to avoid issues with your return.

How to Start a Return:

1. Log into your account using the email associated with your order.
2. Choose the item you wish to return and submit your return request.
3. You’ll receive instructions on how to send your item(s) back to our U.S. warehouse.

Please note that international customers are responsible for covering the return shipping costs. Once your return reaches us, allow 3-7 business days for your refund or store credit to be processed. It may take another 3-7 business days for the refund to appear on your account, depending on your payment provider.

Refund Policy

Original shipping fees are non-refundable unless we made an error in shipping. Your refund will cover the cost of the returned items plus applicable sales tax, minus any discounts applied at checkout. Refunds will be issued to the same payment method used for the initial order once we’ve received and processed your return at our warehouse. We cannot issue refunds to any other payment method.

Warranty Information

We offer a 2-year limited warranty that covers manufacturing defects. Normal wear and tear do not qualify for warranty coverage.

Note: If an item has been replaced under our warranty policy, it is no longer eligible for refund or exchange.

  Updated Sep 20, 2024

Access Your Account

To log in, click on the user icon located at the top right corner of our website. Alternatively, you can log in directly from here.

Password-Free Access

No password is needed to enter your account. Simply provide your email on the login page, and we’ll send you a unique, one-time-use login code via email.

Manage Your Account

Once logged in to your Luriax account, you’ll be able to:

• Initiate a return request.

Luriax Warranty

Thank you for choosing Luriax. If you’re here, it likely means your product isn’t working as expected, and we’re here to help. We appreciate your trust in giving it a second chance, and we are committed to making things right.

Our Warranty

At Luriax, we prioritize design and quality above all else. We use the finest, most durable materials to ensure our products last as long as possible. We provide a 2-year manufacturer warranty from the date of delivery on all Luriax products. This warranty covers defects in materials, manufacturing, or workmanship under normal use. However, it does not cover damage caused by negligence, misuse, normal wear and tear, modifications, accidents such as dropping the product, or failure to follow usage instructions.

Please note that this warranty does not extend to personal property, such as smartphones, headphones, or other devices that may be damaged in connection with using our products. Luriax is not responsible for the repair or replacement of third-party devices or accessories.

What is Covered?

All items purchased directly from Luriax or authorized Luriax resellers are covered under the warranty. Items purchased from the Luriax Outlet Sale program are also covered by the 2-year warranty.

What is Not Covered?

Damage to Luriax products resulting from normal wear and tear, misuse, installation or removal, or modifications is not covered under this warranty. Furthermore, we are not liable for any damage resulting from the use of our products, and this warranty does not cover the repair or replacement of personal property, including electronic devices. Products that were not purchased from an authorized Luriax reseller are also not covered under this warranty.

Submitting a Claim

To submit a warranty claim, please follow the instructions provided here. Ensure that you provide proof of purchase and photos clearly showing the defect.

What if I’m Outside the Warranty Window?

If your purchase falls outside the 2-year warranty period, we are still happy to assist. Contact us at support@luriax.com, and our team will work with you to explore available options.

  Updated Sep 20, 2024

Warranty Submission Checklist

To submit a Warranty Application, please follow this checklist to ensure you have all the necessary information:

1. Visual Documentation: Take a clear picture or record a short video (max 10MB) of the issue you are encountering with your Luriax product. Providing visual evidence will significantly assist our team in diagnosing and troubleshooting the problem. Including these images or videos with your warranty claim will help us process your application more efficiently.

2. Order Information: Have your Luriax order number on hand.

3. Authorized Reseller Purchases: If you purchased your product from an authorized Luriax reseller, be prepared to provide either your confirmation email or proof of purchase.

4. Submission Process: Once you have gathered all necessary documentation, send your information to us at support@luriax.com.

Our Customer Support Team will review your warranty claim and respond via email as promptly as possible. We may suggest further troubleshooting steps before proceeding. If your claim is approved, we will either arrange for a replacement product or issue store credit. If applicable, Luriax will also cover any return shipping fees.

How to Clean Alcantara:

1. Gentle Brushing: Use a soft-bristled brush to remove loose dirt or debris from the surface.
2. Damp Cloth: Lightly dampen a microfiber cloth and wipe the surface gently. Avoid using too much water to prevent soaking the material.
3. Mild Detergent Solution: For stubborn stains, mix a mild detergent with water and apply it carefully with a cloth. Blot rather than rub, and avoid using harsh cleaners or solvents.
4. Air Dry: Allow the material to air dry completely after cleaning.

With regular care, Alcantara retains its beauty and texture over time. For more detailed cleaning tips, find the complete guide here.

Alcantara and suede are both soft, luxurious materials that look and feel similar but have significant differences. Alcantara is known for its durability and ease of maintenance, being resistant to stains and water. In contrast, suede is a natural leather derived from the underside of animal skins and is sensitive to water and stains, requiring more careful upkeep. Additionally, Alcantara is eco-friendly and cruelty-free option compared to suede.

Alcantara is engineered to resist dirt and stains, making it easier to maintain than natural suede, leather, or fabric. It doesn't get dirty easily, and when it does, it can usually be cleaned with simple methods. This durability is one of the reasons it's a popular choice for products where cleanliness and longevity are key.

At Luriax, we’re always excited to collaborate with creative individuals who share our passion for elegant design, sustainability, and high-quality products. If you have an engaged audience and are interested in partnering with us as an ambassador, we would love to hear from you!

To get started, send us an email at info@luriax.com with the following details:

• Your Instagram handle, blog URL, or any social media accounts
• A brief introduction about yourself and why you love Luriax products
• Your current audience size and engagement metrics

We’re excited to see what those who love our products create with them!